Chara Active FAQs

What is Chara Active?

Chara Active is an online store specialising in children’s activewear. We offer a wide range of high-quality, comfortable, and stylish activewear designed specifically for kids, perfect for dance, gymnastics, outdoor play, cheer, hanging with friends or lounging on the couch.

Why Chara Active

By choosing Chara Active, you’re not only providing your children with durable, sustainable activewear but also joining a movement to empower the next generation. We have selected two charities, the Tourette Syndrome Association of Australia and Project Rescue Children Australia, and are donating $2 from each transaction to one of these charities. What makes this initiative even more special is that customers can decide at the time of checkout which charity they would like Chara Active to donate to.

What types of products does Chara Active sell?

We sell a variety of activewear products for children, including leggings, shorts, crops, track pants, t-shirts and hoodies.

How can I determine the correct size for my child?

Each product on our website includes a sizing chart to help you find the perfect fit for your child. Simply refer to the sizing chart provided on the product page and match your child’s measurements to the corresponding size.

What sizes are available?

Our activewear is available in a range of sizes to accommodate children of different ages and body types. Sizes typically range from size 4 to 14, with specific measurements provided on each product’s sizing chart.

What materials are used in Chara Active’s products?

We prioritize using high-quality materials that are durable, breathable, and comfortable for children to wear during physical activities. Our range often feature a blend of performance fabrics such as recycled polyester, organic cotton and spandex.

How do I care for Chara Active’s clothing?

To ensure the longevity of your child’s activewear, we recommend following the care instructions provided on the website. Generally, most of our products can be machine washed in cold water with a mild detergent. Avoid tumble drying to protect the integrity of the fabric blend.  Do Not Dry Clean

Do you offer returns or exchanges?

We understand that finding the right fit is important. If you’re not completely satisfied with your purchase, you can return or exchange full priced items in original condition, clean, and with tags attached within 14 days of receiving them. Please refer to our Returns & Exchanges policy for more details:

How can I contact Chara Active’s customer service team?

If you have any questions, concerns, or feedback, our customer service team is here to help. You can reach us via email at or message us via our socials.  We strive to respond to all inquiries promptly.

Does Chara Active ship internationally?

Currently, we primarily serve customers within Australia, UK, New Zealand and USA.  However, we are continually exploring options to expand our shipping capabilities. Please check our website for the most up-to-date information on shipping destinations.

Can I track my order?

Yes, once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. You can use this Australia Post information to track the status of your delivery.

Does Chara Active offer wholesale or bulk purchasing options?

For inquiries regarding wholesale or bulk purchasing, please contact our sales team directly at We’re happy to discuss partnership opportunities and volume discounts.

Are Chara Active’s products eco-friendly?

We’re committed to sustainability and eco-conscious practices. Our products and packaging uses eco-friendly and recycled materials where possible. We continuously strive to improve our sustainability efforts across our supply chain and product development processes.

How often does Chara Active release new products?

We regularly introduce new designs and styles to our collection to keep up with the latest trends and meet the diverse needs of our customers. Be sure to check our website frequently or subscribe to our newsletter to stay updated on our latest releases.