Shipping Policy

Australian Orders

WHAT SHIPPING METHODS ARE AVAILABLE?

Chara Active uses Australia Post Parcel Post for all Australian Orders.
Our standard shipping rate is $10.60 for orders under $100.00.
Our express shipping rate is $14.10.
We offer free delivery for all orders over $100.00 Australia wide.

HOW LONG WILL IT TAKE TO GET MY ORDER?

Orders are dispatched within 2 business days of receipt, and delivery times are estimated to be between 3 and 10 business days. All parcels are delivered to your nominated delivery address using Australia Post, so please ensure you provide the correct delivery address details. In case no one is available to accept delivery, a card will be left for you to collect your parcel from your nearest post office or pick up location.

Please note that delivery times are estimates only, and Chara Active is not responsible for late deliveries or any loss or damage related to late deliveries.

CAN I TRACK MY PARCEL?

Upon processing your order, you will receive an Australia Post tracking link.
Chara Active cannot be held responsible for undelivered items, and any inquiries regarding the delivery of your item should be directed to Australia Post Customer Service. Visit Auspost.com.au for contact details.

International Orders

DO YOU SHIP INTERNATIONALLY?

International orders are welcome, and we offer competitive delivery rates. Orders are sent via Australia Post Air Mail.
Please be aware that some countries may apply taxes and duties on parcels, and the recipient is responsible for any extra charges. Free shipping does not apply to international orders.

HOW LONG WILL IT TAKE TO GET MY ORDER?

Chara Active dispatches international orders within 2 business days of receipt. The estimated international delivery time is between 10 and 15 working days from the date of payment.
For a more accurate delivery time for your location, please check the Auspost.com.au website.

Chara Active cannot be held responsible for undelivered items, and inquiries regarding the delivery of your item should be directed to your local postal service.